Privacy Policy

Last updated: January 2025

1. Introduction

HaengBokCakeYo Korean Cake Shop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our shop, place orders, or interact with our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Place orders by phone, email, or in person
  • Request custom cake consultations
  • Contact us with inquiries or feedback
  • Sign up for our newsletter or promotional communications
  • Participate in special events or promotions

This information may include:

  • Name and contact information (phone number, email address)
  • Order details and preferences
  • Special dietary requirements or allergies
  • Payment information (processed securely through our payment providers)
  • Delivery address for delivery orders

2.2 Automatic Information

When you visit our website, we may automatically collect certain information about your device and usage patterns through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your cake and pastry orders
  • Provide customer service and respond to your inquiries
  • Accommodate dietary restrictions and special requests
  • Send order confirmations, updates, and pickup notifications
  • Improve our products and services
  • Send promotional communications about new products and special offers (with your consent)
  • Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements or court orders
  • To protect our rights, property, or safety, or that of our customers
  • With trusted service providers who assist us in operating our business (such as payment processors and delivery services), under strict confidentiality agreements

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for up to 2 years for customer service and business analysis purposes.

7. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal information
  • Opt-out of promotional communications
  • Request information about how your data is processed

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can choose to accept or decline cookies through your browser settings. Note that declining cookies may limit some functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Phone: +65 8552 9001
  • Email: [email protected]
  • Address: 313 Orchard Rd, #02 - 32, 313@somerset, Singapore 238895

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.